To set up credit terms with CP SKIN HEALTH, follow these steps:

1. Fill out the credit application form provided by CP SKIN HEALTH. You can find the application form on their website or obtain it through their representative.
2. Complete all the required information in the credit application form accurately.
3. Submit the filled-out credit application via email to accounting@pcaskin.com. Make sure to attach any necessary supporting documents if requested.
4. Please be aware that the application review process may take up to two weeks, during which CP SKIN HEALTH will assess your creditworthiness and eligibility for the 30-day credit term.

If you have any questions or need further assistance, don't hesitate to reach out to CP SKIN HEALTH's accounting department or their customer support team.

To submit your Resellers Certificate with CP SKIN HEALTH, follow these steps:

1. Ensure that you have an active Resellers Certificate with your state. This certificate exempts you from paying sales tax on qualifying purchases for resale purposes.
2. Make a copy or scan of your Resellers Certificate form as required by your state.
3. Email the copy of your Resellers Certificate to salestax@pcaskin.com.
4. Please be aware that the Tax Exempt review process may take up to two weeks, during which CP SKIN HEALTH will verify the validity of your Resellers Certificate and update your account accordingly.

If you have any questions or need further assistance, feel free to reach out to CP SKIN HEALTH's sales tax department or their customer support team.

To obtain a copy of your invoice from CP SKIN HEALTH, you have multiple options:

• Call 888.277.4776 and request a copy of your invoice. Make sure to provide your customer account number for reference.
• Send an email inquiry to info@pcaskin.com, requesting a copy of your invoice. Again, include your customer account number in the email for easy identification.
• Access your account on the CP SKIN HEALTH website and click on the profile icon located in the top right corner of the navigation menu. From the dropdown menu, select 'Orders & Invoices' to view and download your invoices.

Using any of these methods, you should be able to obtain the necessary invoice documentation.

If you are experiencing issues with your online account: please call 888.277.4776 and select Option 1 for Professionals; Select Option 3 for Technical Assistance.

If you are experiencing issues with your online account please call 888.277.4776 and select Option 1 for Professionals, then select Option 3 for Technical Assistance. If you are a licensed professional, you can reset your password by clicking on the link below:

https://www.cpskinhealthpro.com/professional-forgot-password/

If you are still having issues resetting your password, email websupport at websupport@pcaskin.com

It could be your browser. We recommend that you have the latest version of your preferred browser.

When entering your zip code, do not change the auto-populated city. As long as the zip code is correct, your shipment will get to the right destination.

We only ship domestically which means the credit card used cannot be international. Sometimes we also experience that the billing address is not entered correctly. If this is not the case, and it's still not working, please call your financial institution for assistance.

DEF 0987654321 9999999 Nov 10th 2025

SKIN HEALTH sells high quality, clinical grade skincare products through physicians' offices, spas and resorts in the United States. SKIN HEALTH wishes to protect the prestige and reputation of their products by ensuring they are only sold through reputable retail e-commerce sites.

The SKIN HEALTH® online sales policy has been created to ensure consistent standards for SKIN HEALTH customers who are selling or would like to sell SKIN HEALTH daily care products over the internet. Please review the policy here for more information: Online Sales Policy PDF.

We are aware that our products are being re-sold on sites like ebay.com. We often receive inquiries in regards to whether this is an authorized retailer of ours. The answer to this question is no.

Like many other beauty brands, SKIN HEALTH's products can end up online or on the shelves of unauthorized retailers. We do not guarantee any products purchased through an unauthorized seller, as the product may be expired, diluted, counterfeit and may not be safe to use. These products fall outside of our warranty and we cannot return or replace them.

We have a zero tolerance policy towards unauthorized sellers and take immediate action when they are discovered. As a standard practice, PCA SKIN:

• does not sell to unauthorized retailers
• monitors global sales online to identify fraudulent accounts
• has an internal department that conducts surveillance and investigates fraudulent accounts
• actively monitors unusual buying patterns
• immediately shuts down any accounts found to be diverting products to unauthorized selling locations
• in conjunction with a law firm, takes legal action to pursue the closing of unauthorized online stores

If you suspect that a seller is unauthorized, you can report them to us for investigation at info@pcaskin.com

No, your client should not contact CPSH directly for returns. You, as the seller, are responsible for processing the return as "patient dissatisfaction" within 4 months of purchase. You will cover the shipping costs, and a credit will be applied to your account for future purchases.

Yes, unopened products can be returned within 60 days, but a 20% restocking fee will be deducted from the credit applied to your account.

Yes. We will need to receive the products back first. A return label will be sent to cover shipping costs, and we must receive the return first before sending the replacement.

Yes, you can get a replacement or credit for the defective items in your shipment. We will provide an immediate replacement for the affected item(s) and do not require you to return the defective items. Please contact us as soon as possible to arrange for the replacement or credit.

Yes. A return label will be sent and we must receive the return first before sending replacement.

Yes, you can return the product for a replacement or credit if you or your client experienced an adverse reaction. We will send a return label, and we must receive the items back before issuing the credits or replacements.

No

The lot number is a series of numbers located on the bottom of the packaging. We will need that to be able to process a return.

PCA SKIN, 15820 N 84th St. Suite 200, Scottsdale, AZ 85260

We need to verify all professional licenses to create professional accounts.

You can reset your password by clicking on the link below:
https://dev.cpskinhealthpro.com/auth/forgot-password

If you are still having issues resetting your password, email websupport at websupport@pcaskin.com

First you will need to contact professional sales at 888.277.4776 to ensure your changes are made in the main data base.
Second, log into your professional online account and make changes. Go to "My Account" to make any changes.

You can access your order history in two ways:

Log into your online account and go to the 'Account Dashboard' page. There, you should be able to find a section that displays your order history.

Alternatively, click on the profile icon located in the top right corner of the navigation menu. From the dropdown menu, select 'Orders & Invoices' to view your order history.

Either of these methods should allow you to see a record of your past orders.

Only daily care products are available for all customers. You must be a SKIN HEALTH Certified Professional to order professional products.

SKIN HEALTH offers several physician-only peels, including Ultra Peel Forte®, 6% Pure Retinol Peel, and Intensive Pigment Eraser. These peels are exclusively available for purchase by medical providers such as medical doctors, nurse practitioners, or physician assistants.

To purchase these "Physician exclusive" products, you need to complete the Authorization Form (provided by SKIN HEALTH), specifying the desired peel (Ultra Peel Forte®, 6% Pure Retinol Peel, or Intensive Pigment Eraser) and return it to SKIN HEALTH by faxing it to 480.946.5690. Make sure to include the peel's name in the subject line when faxing the form.

By following this process, you can access and purchase the physician-only peels from SKIN HEALTH.

Contact a SKIN Health® Customer Service Representatives at 888.CPSH.PRO [888.277.4776]

Yes. We follow industry standard terms. For full details please review our Privacy Policy.

No, once an order has been submitted online, you cannot add items to it. Any additional items you wish to purchase would need to be placed as a separate, new order.

No, promotion codes cannot be applied to existing orders once they are submitted.

If a promo code was set up for MSRP orders, it won't work for orders placed at wholesale pricing.

To track your package, you will receive a shipping confirmation email containing your Fed Ex tracking number. If you haven't received the email within two business days, please check your junk/spam folder, as it might have landed there based on your email account settings.

The delivery time of your package depends on the shipping option you chose and the time of day you placed your order. Here's a breakdown of the expected arrival times based on when you placed your order:

BEFORE NOON:

Standard Overnight: Ships same day, arrives the next business day by 3:00 pm (metro) or 4:30 pm (rural).

Second Day: Ships same day, arrives in 2 business days by 4:30 pm (metro) or 7:30 pm (rural).

Express Saver: Ships same day, arrives in 3 business days by 4:30 pm (metro) or 7:30 pm (rural).

Ground: Ships same day, arrival time varies based on location and FedEx Transit time.

AFTER NOON:

Standard Overnight: Ships next day, arrives in 2 business days by 3:00 pm (metro) or 4:30 pm (rural).

Second Day: Ships next day, arrives in 3 business days by 4:30 pm (metro) or 7:30 pm (rural).

Express Saver: Ships next day, arrives in 4 business days by 4:30 pm (metro) or 7:30 pm (rural).

Ground: Ships next day, arrival time varies based on location and FedEx Transit Time.

Please note that Saturday delivery is not available for all shipping options and destinations. If you placed an expedited order after noon, it will be shipped the next day according to the corresponding timeframes mentioned above.

All CP Skin Health Academy online courses are included complimentary with your CP Skin Health Professional Account. To access your education, please click on the Academy tab in the navigation bar at the top of your screen. If you would like to register to become a PCA Skin Certified Professional please call 888.CPSH.PRO [888.277.4776] and one of our Support Specialists will assist you.

If you are unable to see your online courses when logged into your professional account, please follow these steps:

Ensure that you are signing in with the email account you used during registration. Using a different email may prevent your online classes from appearing.

If you are still unable to see your courses, please call 888.CPSH.PRO [888.277.4776] to speak with one of our education specialists. They will be able to assist you and help resolve any issues you may be experiencing with accessing your online courses.

As a Partnership and Associate School, we provide various education support options for your students. We have developed specific training courses to aid your undergraduate and masters level students in achieving success during their academic journey and beyond. By partnering with CP Skin Health, each of your students will graduate as PCA Skin Certified Chemical Peel Experts, equipped with specialized knowledge and skills in this field. Our goal is to empower your students with valuable training and certifications to enhance their career prospects and expertise in the industry.

We offer on campus training, as well as extensive online courses for your instructors to complete at their leisure. Your instructors are encouraged to attend every class we hold on your campus.

SKIN HEALTH Partnership and Associate schools are eligible for additional product discounts and promotions.

We offer three student kits for our Partnership Schools. The Introduction to Aesthetics Kits and Masters Kits are designed to assist your student to become familiar with SKIN HEALTH products and set them on a path to success during their training. SKIN HEALTH offers a third kit that will assist your students post-graduation, giving them a head start as a SKIN HEALTH Certified Professional. Associates Schools have access to condensed kits in conjunction with the purchase of training.

Partnering with SKIN HEALTH will differentiate your esthetics program. We view education as the cornerstone to achieving success for every professional. SKIN HEALTH is dedicated to helping not only you, but each of your students achieve that success through ever evolving educational courses and advanced scientific formulas.

For inquiries, you can contact SKIN HEALTH® Customer Service Representatives during their operating hours, Monday to Friday, from 7 am to 5 pm Arizona time.

Phone: 888.CPSH.PRO [888.277.4776]

If you prefer to send a message, you can email them at info@cpskinhealth.com. Please note that responses to email inquiries may take up to 2 business days. If you need faster assistance, it's recommended to call their customer service phone number.